Acknowledgements

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We appreciate the opportunity to be of service to you. This acknowledgement is a confirmation of your order. Please take a moment to  review it CAREFULLY.  Description of product, measurements, quantities, and prices are being processed as indicated. If you have any questions or comments please contact us IMMEDIATELY.  You may call us at (770) 998-2124 or send us an email to sales@jealco.com.

IMPORTANT NOTES - PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER

• Your country may require certain import documents be pre-approved prior to allowing import. If you have contracted with a Forwarder, please notify them of this requirement so they may assist you in this process.

About your Shipment

• Pricing is based on the specifications and quantities acknowledged. If either changes, we reserve the right to update our acknowledgement based on the revised information.
• Jealco has a minimum order value of $100.
• Our prices do not include import duties, taxes, or charges applicable in your country. These charges are solely the responsibility of the purchaser.
• Although we do our best to ensure products are delivered on time, we cannot be held responsible for delays that are beyond our control.
• The weight indicated in our Acknowledgements is calculated based on published weights prepared by the factories. However, they are not always precise. Additionally, these weights may vary once the equipment is packed for export.
• The freight charges from the factory to the port of embarkation and then to the final destination are ONLY APPROXIMATED, as it is impossible to determine the exact cost until the time of actual shipment. We reserve the right to adjust the cost of freight based on actual freight charges.
• If your order includes belting wider than 60 inches or longer than 300 feet, there may be a variance in the length shipped by more or less 10%. We reserve the right to adjust pricing based on actual length delivered.
• If the above Acknowledgement doesn't include the SPECIAL ISPM #15 WOOD SKIDDING, that most countries require, it is possible that the factory(ies) involved are not offering this option. As the importer, it is your responsibility to become aware and to comply with your country's import requirements.
• A note about packaging: If an order is 75 LBS or less, it will typically ship in (a) carton(s). Orders that are greater than 75 LBS will typically ship on an ISPM complaint pallet or skid. The goods will be secured to the pallet/skid and may or may not be in cartons, shrink wrap, netting, etc. If you require a specific type of packaging, please let us know at order time or earlier if possible.
• Except where prohibited, if Jealco is the shipper of record, we always include insurance to cover any potential loss during transit.

Export Documentation

• The United States Bureau of Industry and Security requires U.S. exporters collect three specific pieces of information:
  
• Ultimate End User (the name of the company who will be the final user of these items) 
• Ultimate End Use Country (the country where these items will be used) 
• Ultimate End Use (the application or environment where these items will be used)
• If you have not already provided this information, please provide it to us as soon as possible.

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No order submitted to Jealco may be cancelled by the Buyer without the prior written consent of Jealco, which consent will at all times be conditioned on Buyer's agreement to pay Jealco’s cancellation charge. Specially ordered or fabricated items may not be returned for credit or refund. This includes but is not limited to: custom fabricated belting, specialty gear reducers, custom-built conveyor systems, and custom-drilled buckets. 

Invoices

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You acknowledge and agree that:

• Unless specified in writing to the contrary, all shipments are made on account and risk of purchaser.
• We hereby certify that the prices shown on this invoice are full, correct, and true.
• THE CARGO INTENDED FOR FINAL DESTINATION AS SPECIFIED BY THE PURCHASER AT TIME OF ORDER. DIVERSION CONTRARY TO U.S. LAWS IS PROHIBITED.
• Per Jealco International, Inc. (West) policy, these goods are not intended for countries that are currently listed under the trade embargoes sanctioned by the United States or the United Nations.
• Jealco has a minimum order value of $100.
• Our prices do not include duties, taxes, or charges applicable in your country. These charges are the responsibility of the Purchaser unless specified differently based on the Incoterms (2020) of the order.
• Destination Control Statement: The above commodities, software, or technology are being sold pursuant to the United States Export Regulations. Export, re-export or other diversion contrary to law is prohibited. These items are not to be used directly or indirectly in prohibited nuclear, chemical/biological or missile weapons activities.

Orders

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We appreciate the opportunity to be of service to you and thank you for putting your trust in us.  Rest assured that we will regularly monitor your order's progress and update you on its status from time to time or when necessary.

Estimated ship dates are estimates based on the latest information from the supplier.  There are times when these dates will change due to any number of issues.  We will do our best to manage these dates and keep you informed should a major issue arise.

Changes to an order once acknowledged and placed with the manufacturer may be accommodated.  Please advise us of any change as soon as possible so we may discuss with the manufacturer and report back to you on how your request could be handled.

When your order is ready we will notify you.  At that time, we will provide you with the package dimensions, weights, and any other pertinent information needed to process the pickup and transportation.  If your company will be handling the transportation, you agree to provide the labels, bill of lading, carrier contact information, and any other relevant data to us within 5 business days from when you were notified about the shipment being ready.  Failure to provide this information within the requested time period may result in storage charges levied by the manufacturer, which will be passed on to you.

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We accept payment by credit card, wire transfer, and checks written on a USA bank account.

• Credit Cards - For your convenience, we accept payment by credit card for purchases under USD $10,000.00.  If you choose this option, we will bill your credit card at the time of order.  The credit card processor charges a convenience fee of 3.75% for this service which will be added to the total cost of your order.
  
• Wire Transfer - If paying by wire transfer, please make sure field 71a of the SWIFT form is marked as "OUR".  This will ensure the funds received by Jealco will be the amount due on the invoice.
• Check - We accept checks that are written on a USA bank account. If you are pre-paying for your order via check, please allow 7-10 days for clearance before we can begin processing your order.
  

Payment Terms

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Being granted credit terms is a privilege and should be handled as such.  If your company is granted payment terms, and you elect to take advantage of this arrangement, you agree to the following:

• Due Date - you acknowledge and concur that invoices are due on the date stated in the "Due Date / Fecha de vencimiento" field.  This date is calculated based on your granted terms and is calculated from the date on which the order is shipped to you or to your Forwarder. Jealco cannot control anything that may occur after your order leaves our shipping location which includes but is not limited to inland transportation delays, troubles with delivery to the destination, time delays in customs clearance, etc.

• Credit Limit - Orders up to this amount of credit granted will automatically be offered at the agreed upon terms. Orders for higher amounts will be considered and must be negotiated on an individual basis. Limits will be reviewed and adjusted on a regular basis.

• Credit Review - All accounts are subject to regular review.

• Late Payment Service Charges - You acknowledge that If payments are not received within 7 calendar days of the due date, a late payment service charge will be assessed.  The current interest rate for this charge is 18% annually (1.5% monthly).  As long as the debt remains unpaid, you agree to pay interest on such sums from the original invoice due date as described above until both the original balance and any associated late fees are paid in full.

• Credit Hold - If any invoice crosses the 45 days past due threshold, you acknowledge that your account will be put on credit hold and you will be notified of this event.  The credit hold will be removed once the past due balance, including all accumulated service charges, is paid in full.

• Attempt to Collect Debt - If your account becomes delinquent beyond 90 calendar days, you acknowledge that Jealco will exercise our right to collect on the past due debt.  You further acknowledge and agree that you are expected to reimburse Jealco for any and all expenses incurred in the debt collection process, including but not limited to, collection company fees and attorney’s fees. 
  

Quotations

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We appreciate the opportunity to be of service to you. Our quotation represents an interpretation of your requirements. If this is not the case, please contact us immediately requesting any change to the proposal. It is your responsibility to verify your exact requirements so that our proposal correctly reflects your needs. If you have any questions or comments please call us at (770) 998-2124 or send us an email to sales@jealco.com. 

• Pricing is based on the specifications and quantities acknowledged. If either changes, we reserve the right to update our acknowledgement based on the revised information.
• Jealco has a minimum order value of $100.
• Our prices do not include import duties, taxes, or charges applicable in your country. These charges are solely the responsibility of the purchaser.
• Although we do our best to ensure products are delivered on time, we cannot be held responsible for delays that are beyond our control.
• The weight indicated in our Acknowledgements is calculated based on published weights prepared by the factories. However, they are not always precise. Additionally, these weights may vary once the equipment is packed for export.
• The freight charges from the factory to the port of embarkation and then to the final destination are ONLY APPROXIMATED, as it is impossible to determine the exact cost until the time of actual shipment. We reserve the right to adjust the cost of freight based on actual freight charges.
• If your order includes belting wider than 60 inches or longer than 300 feet, there may be a variance in the length shipped by more or less 10%. We reserve the right to adjust pricing based on actual length delivered.
• If the above Acknowledgement doesn't include the SPECIAL ISPM #15 WOOD SKIDDING, that most countries require, it is possible that the factory(ies) involved are not offering this option. As the importer, it is your responsibility to become aware and to comply with your country's import requirements.
• A note about packaging: If an order is 75 LBS or less, it will typically ship in (a) carton(s). Orders that are greater than 75 LBS will typically ship on an ISPM complaint pallet or skid. The goods will be secured to the pallet/skid and may or may not be in cartons, shrink wrap, netting, etc. If you require a specific type of packaging, please let us know at order time or earlier if possible.
• Except where prohibited, if Jealco is the shipper of record, we always include insurance to cover any potential loss during transit.
  

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Although we do our best to ensure your order arrives safely and in good condition, there are instances where, for whatever reason, it does not work.  Or perhaps you changed your mind.  Please read further to understand our return policy.

• If you need to return an item, please contact your sales representative and request and authorization for return.
• All authorized returns must be shipped freight prepaid and are subject to a restocking charge of 15-25% of the invoice price of the equipment or merchandise, or $50 whichever is greater.
• Buyer shall assume all risk of loss of such returned goods until actual receipt by Seller or Seller’s representative.
• Any charges incurred by Jealco in connection with the returned merchandise are the responsibility of the Buyer.

Any credits due will be issued either by check, wire transfer, or held in account for future purchases. If funds are returned by wire, the cost of the wire fee will be deducted from the credit amount. If funds are returned by check, and there are courier fees associated with sending the check, these fees will be deducted from the credit amount.  Any credits held in account for future use will be available for 12 months from the credit date, after which, the available credit balance will be reduced by 10% monthy to cover the costs of administering the account.