Fees & Frequently Asked Questions
What we charge, how we take payment, how we ship, and the answers we give most often. If your question is not here, send it. A person answers.
Fee Schedule
The fees we charge on every order, in one place.
| Item | Amount | Detail |
|---|---|---|
| Minimum order value | $300 | Applies to orders placed with Jealco. Orders at jealcostore.com follow the store’s own policies. |
| Original documents — Jealco stamp | No charge | Original documents signed and stamped with the Jealco stamp. |
| Original documents — Chamber of Commerce stamp | $50 | Original documents signed and stamped with both the Jealco and Chamber of Commerce stamps. |
| Express courier service | $75 | Waived if you let us send the original documents on your own express account. |
| Government-imposed trade fees | Paid by importer | Fees for participation in trade systems mandated by the importer’s government are the importer’s responsibility. |
| Credit card processing | 3.75% | Convenience fee added to all credit card purchases. Cards accepted for orders under USD 10,000. |
Quotations state the Incoterms that apply to your shipment. Other charges that can apply, such as late-payment charges, restocking on returns, cancellation charges, storage and freight adjusted to actual, are set out in our Terms & Conditions.
Sales & Product Questions
What languages does customer support offer?
We provide bilingual support in English and Spanish to assist clients across multiple regions.
Do you sell to my country?
Unless restricted by U.S. export law, sanctions, or the manufacturer, Jealco can sell to your country.
Are you an authorized distributor of the items you sell?
For most of what we sell, no, and that is deliberate. Remaining independent lets us recommend and source whatever actually fits the application, rather than only what an authorized agreement obliges us to sell. We do hold authorized distributor status on the lines where it matters: Ampco Safety Tools, Tapco, and Pi Tape. Everywhere else we are an independent distributor, which is how Frantz and our gearing manufacturers classify us as well.
What product specifications are available?
Most product specifications are shown on our websites and our quotations. If you need further details, please contact your salesperson and they will be happy to assist.
Can I get customized material handling solutions?
Yes. We work with you and the manufacturer to specify configured conveyors and equipment for your application.
How do I request technical assistance?
Email sales@jealco.com or call +1 770-998-2124. Send the model or part number, a photo of the nameplate if you have one, and the application details (ratio, horsepower, mounting, duty cycle, or whatever applies), and we will come back with a recommendation rather than just a price.
Payment
What forms of payment do you accept?
We accept Visa, MasterCard, and American Express credit cards, payment by wire transfer, and checks written on a USA bank account. Please allow 7–10 days for your check to clear before your order will be processed. Card payments are accepted for orders under USD 10,000, with a 3.75% convenience fee.
Do you offer credit terms?
We do not offer credit terms on the first few orders. After we have established a relationship, you may apply for credit terms by requesting a credit application.
Orders
Do you accept Purchase Orders?
Yes, we accept purchase orders. In fact, we prefer them over a verbal or phone request.
How can I track my order status?
If you requested access to our system, you may track your order status online. If you received an invoice, you will find your tracking information in the shipping information. Otherwise, send us a note and we will be happy to get you the latest information on your order.
Shipping & Delivery
Do I have to manage my own shipping?
Jealco can arrange the shipping of your purchase, or you can arrange it yourself. Whichever way is most convenient for you is how we will proceed.
What shipping carriers do you offer?
We work with well-known package shipping companies like DHL, FedEx, UPS, and USPS. For larger items, we work with many common carriers such as AAA Cooper, R+L Carriers, SEFL, and XPO. For ocean transportation, we work with ECU Worldwide. For air transportation, we work with DHL Express, FedEx, and UPS. For larger volume items, we work with companies such as DB Schenker (now DSV). We also use other carriers as each shipment requires.
What shipping services do you offer?
We offer domestic and international ground, ocean, and air transportation services on a prepay-and-add basis, from small cartons up to full container loads. We ship goods with duties and taxes to be paid by the receiver, unless a different service (Incoterm) is requested. We either provide customs brokerage services through one of our shipping companies or work directly with the customs broker of your choice.
Do you dropship?
If requested and if available, we can dropship your order. Please contact us to discuss your situation.
What if my shipment arrives damaged?
Inspect every shipment on arrival and note any damage or shortage on the delivery receipt before you sign it. Then report it to us in writing, with photos of the goods and packaging, within 5 calendar days of delivery for U.S. shipments, 3 calendar days for ocean shipments, or 14 calendar days for air shipments. Keep the goods and packaging until the claim is settled. Full details are in section 5.6 of our Terms & Conditions.
Policies
Can I return an item?
Contact your sales representative first to request a return authorization. Authorized returns ship freight prepaid and carry a restocking charge of 15–25% of the Jealco invoice price, or $50, whichever is greater. Specially ordered or fabricated items, such as custom belting or custom-drilled buckets, cannot be returned.
What is Jealco’s privacy policy?
Our full privacy policy is published on this site and explains what information we collect and how it is used.
What are your terms and conditions?
Our full terms and conditions are published on this site and govern quotations, orders, payment, and delivery.
Still have a question?
Send it over. Tell us what you are trying to move, measure, or replace and we will answer the question you actually asked.