Terms and Conditions of Sale
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JEALCO INTERNATIONAL, INC. — TERMS AND CONDITIONS OF SALE
Last Modified: September 24, 2026
These terms and conditions of sale constitute a contract between Jealco International, Inc. (West), an independent distributor and exporter, with its principal place of business at 302 Main Street #200, Jacksboro, TN 37757 USA ("Seller") and you ("Buyer").
1. Scope; Acceptance
1.1 These Terms & Conditions of Sale ("Terms") govern all quotations, acknowledgements, sales, and deliveries of products and services ("Products") from Seller to Buyer. Orders placed through the Jealco Store at jealcostore.com are governed by that store's own policies.
1.2 Seller's Order Acknowledgement confirms Buyer's order and summarizes product descriptions, measurements, quantities, prices, and commercial terms. Buyer must review all details carefully and promptly raise any discrepancies.
1.3 Entire Agreement. These Terms, together with Seller's quotation, order acknowledgement, and invoice, constitute the entire agreement and supersede conflicting terms in Buyer's purchase order or other documents. Any change must be in a written amendment signed by both Parties.
2. Orders; Changes; Cancellations
2.1 Order Acceptance. Orders are subject to Seller's written acceptance. Estimated ship dates are estimates only and may change due to supply chain, logistics, or regulatory factors.
2.2 Changes. Changes requested after acknowledgement may be accommodated at Seller's discretion and may affect price, lead times, and delivery terms.
2.3 Cancellation. No order may be cancelled without Seller's prior written consent. If approved, Buyer shall pay Seller's cancellation charge and any applicable restocking fees.
2.4 Non-returnable Items. Specially ordered or fabricated items are not returnable and not refundable (e.g., custom fabricated belting, specialty gear reducers, custom conveyor systems, custom-drilled buckets).
3. Pricing; Minimum Order; Taxes & Duties
3.1 Pricing Basis. Prices are based on specifications and quantities acknowledged. If specifications or quantities change, Seller may issue a revised acknowledgement and pricing.
3.2 Minimum Order Value. The minimum order value is USD 300.
3.3 Exclusions. Unless expressly stated, prices exclude import duties, taxes (e.g., VAT/GST), brokerage, customs, and other governmental charges in the destination country. These charges are the Buyer's sole responsibility under the applicable Incoterms® 2020 rule.
3.4 Adjustments. Published weights and dimensions are approximate and may vary once packed. Freight charges shown prior to shipment are estimates; Seller reserves the right to adjust freight based on actual weight and dimensions at the time of shipment.
3.5 Belting Variance. For conveyor belting wider than 60 inches or longer than 300 feet, the shipped length may vary by ±10%; pricing will be adjusted to the actual delivered length.
4. Payment Terms; Credit; Fees
4.1 Terms. Invoices are due on the Due Date stated on the invoice. The Due Date is calculated from the invoice date.
4.2 Payment Methods.
- Credit Cards: Accepted for orders under USD 10,000. A convenience fee of 3.75% is added to the order total. Cards are charged at order time.
- Wire Transfer: Buyer must mark SWIFT field 71A as "OUR" so that Seller receives the full invoiced amount.
- Checks: Accepted if drawn on a U.S. bank; allow 7–10 days for clearance before processing.
4.3 Credit Limit & Review. Credit limits are set at Seller's discretion and reviewed periodically. Orders exceeding the limit may require a deposit, letter of credit, or other security.
4.4 Late Payment Charges. Payments received more than 7 calendar days after the Due Date accrue a late charge of 10% per year on the outstanding balance, from the original Due Date until paid in full, plus reasonable collection costs.
4.5 Credit Hold. Accounts 45 days past due may be placed on credit hold; shipments resume when the past-due balance (including accrued charges) is cleared.
4.6 Collections. Accounts 90 or more days delinquent may be referred to collections. Buyer agrees to reimburse Seller for all reasonable costs and fees (including attorneys' fees) incurred to collect past-due amounts.
5. Shipment; Incoterms® 2020; Risk; Title; Packaging
5.1 Delivery Terms. Unless otherwise stated in the quotation or acknowledgement, deliveries are made EXW (Incoterms® 2020) at the shipping point named in the acknowledgement.
5.2 Risk of Loss & Title. Risk of loss transfers under the Incoterms® 2020 rule stated in the acknowledgement. Title to the Products transfers to Buyer upon Seller's receipt of full payment.
5.3 Packaging & ISPM-15. Orders of 75 lbs or less generally ship in cartons; heavier orders typically ship on ISPM-15 compliant pallets or skids. If the manufacturing factory does not offer special ISPM-15 wood skidding, Buyer remains responsible for complying with destination import requirements. Specific packaging requests must be made at or before order time.
5.4 Insurance. Cargo insurance is included where the applicable Incoterms® 2020 rule requires it (CIF, CIP) or where the quotation or acknowledgement states it. Additional cover is available on request at Buyer's cost.
5.5 Buyer Arranged Transport. When Buyer handles transport, Seller will notify readiness and provide dimensions, weights, and pickup details. Buyer must provide labels, bill of lading, carrier contacts, and instructions within 5 business days of readiness notification. Storage charges levied by the manufacturer due to Buyer delay may be billed to Buyer.
5.6 Transit Damage, Shortage and Loss. Buyer (or its consignee) must inspect each shipment on arrival and note any visible damage or shortage on the delivery receipt before signing it. Buyer must report any damage or shortage to Seller in writing, with photographs of the shipment and its packaging and copies of the bill of lading and delivery receipt, within the following periods, each measured from the date of delivery: (a) U.S. domestic shipments: 5 calendar days; (b) ocean shipments: visible damage must be noted on the delivery receipt at delivery, and all damage, visible or concealed, must be reported within 3 calendar days; (c) air shipments: 14 calendar days. Concealed damage is measured from delivery, not from discovery, so shipments should be opened promptly. Buyer must retain the goods and packaging for inspection until the claim is resolved. Seller is not responsible for damage or shortage reported after these periods. Where Buyer arranges transport under 5.5, Buyer files any claim directly with its carrier.
6. Inspection; Acceptance; Returns
6.1 Inspection. Buyer shall inspect Products promptly upon receipt and notify Seller in writing of any non-conformity within 3 business days, with supporting evidence (photos, test results, serial numbers). Damage in transit is handled under 5.6.
6.2 Remedies. Upon confirmation of non-conformity, Seller may repair, replace, or credit at its option.
6.3 Returns. Authorized returns must be shipped freight prepaid and are subject to a restocking charge of 15–25% of the Jealco invoice price, or USD 50, whichever is greater. Buyer assumes risk of loss until actual receipt by Seller or Seller's representative.
6.4 Return Costs & Credits. Any costs incurred by Seller in connection with returns are Buyer's responsibility. Credits may be issued by check, wire, or account credit (wire and courier fees deducted). Account credits are valid 12 months from the credit date; thereafter, the remaining balance is reduced by 10% monthly to cover administrative costs.
7. Export Compliance & Documentation
7.1 Regulatory Compliance. Buyer is solely responsible for compliance with all import regulations, permits, pre-approvals, and required documentation in the destination country.
7.2 Mandatory Information. U.S. export regulations require Seller to collect: (a) Ultimate End User (final user company name), (b) Ultimate End Use Country, and (c) Ultimate End Use (application or environment). Buyer must provide this information promptly.
7.3 Destination Control Statement. These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
7.4 Sanctions. Seller's goods are not intended for countries subject to trade embargoes by the United States or the United Nations. Buyer shall not sell, ship, or divert Products to sanctioned destinations, persons, or end uses.
7.5 Screening & Records. Buyer agrees to conduct restricted-party screening and to maintain export and import records for as long as required by law.
8. Warranties; Disclaimer
8.1 Manufacturer's Warranty. Seller extends to Buyer the manufacturer's warranty for each Product, to the extent that warranty is transferable. Seller gives no separate warranty of its own. Warranty claims are handled under the manufacturer's terms, and Seller will assist Buyer in presenting them.
8.2 Exclusions. Warranty does not cover normal wear and tear, misuse, improper installation, non-Seller parts, unauthorized modifications, or failure to follow the manufacturer's or Seller's instructions.
8.3 Exclusive Remedies. Seller's sole obligation and Buyer's exclusive remedy is repair, replacement, or refund or credit, at Seller's option.
8.4 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED, PRODUCTS AND SERVICES ARE PROVIDED "AS IS." SELLER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
9. Limitation of Liability
9.1 No Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, OR BUSINESS, EVEN IF ADVISED OF THE POSSIBILITY.
9.2 Cap. SELLER'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO A SALE SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCTS GIVING RISE TO THE CLAIM.
10. Intellectual Property; Trademarks; Confidentiality
10.1 IP Ownership. All intellectual property (patents, copyrights, trademarks, trade secrets, designs, software, data, documentation) remains with Seller or its licensors. No license is granted except as expressly stated.
10.2 Trademarks. Buyer may not use Seller's trademarks without written permission and must cease all use upon termination.
10.3 Confidentiality. Non-public information exchanged shall be kept confidential, used only to perform under these Terms, protected with reasonable care, and returned or destroyed upon request. Obligations survive 5 years after termination.
11. Force Majeure
Neither Party is liable for failure or delay due to events beyond reasonable control, including acts of God, war, sanctions changes, epidemics, labor disputes, cyber-attacks, transportation disruptions, factory shutdowns, and government actions. The affected Party shall notify the other and use commercially reasonable efforts to mitigate the impact.
12. Governing Law; Dispute Resolution; Language
12.1 Governing Law. These Terms are governed by the laws of Tennessee, USA, excluding its conflict-of-law rules and the U.N. Convention on Contracts for the International Sale of Goods (CISG), which is disclaimed.
12.2 Dispute Resolution. Any dispute arising out of or relating to these Terms or any sale shall be resolved by binding arbitration before a single arbitrator. Disputes with a Buyer located outside the United States shall be administered by the International Centre for Dispute Resolution (ICDR) under its International Arbitration Rules; all other disputes shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration is Knoxville, Tennessee, USA, and the language is English. Judgment on the award may be entered in any court having jurisdiction. Nothing in this section prevents Seller from bringing an action in the courts of Campbell County, Tennessee to collect undisputed amounts owed, or either Party from seeking urgent interim relief from a court.
12.3 Language. The controlling language is English; translations are for convenience only.
13. Assignment; Sub-distribution
Buyer may not assign these Terms or appoint sub-distributors, agents, or resellers without Seller's prior written consent. Approved sub-distributors must be bound to obligations no less protective than these Terms; Buyer remains responsible for their acts and omissions.
14. Notices
Notices must be in writing and delivered by hand, courier, certified mail, or email with confirmation to the address below, and are deemed received on (a) the date of delivery confirmation, (b) three business days after mailing by certified mail, or (c) the email confirmation date.
Seller: Jealco International, Inc., 302 Main Street #200, Jacksboro, TN 37757 USA, accounting@jealco.com
15. Changes to Terms
Seller may update these Terms from time to time. The version in effect on the Order Acknowledgement date governs the transaction. Material changes will be communicated through Seller's standard channels.
Schedule A: Incoterms® 2020 matrix and title transfer points
The Incoterms® 2020 rules are internationally recognized three-letter trade terms that define the responsibilities, costs, and risks for buyers and sellers in international transactions. Title to the Products passes on full payment under every rule (see 5.2); the table below shows where RISK passes.
The rules are grouped into two categories based on the mode of transport:
Rules for Sea and Inland Waterway Transport used by Jealco
| Incoterm | Explanation | Seller Responsibilities | Risk Transfer (Seller to Buyer) |
|---|---|---|---|
| FAS (Free Alongside Ship) | The seller delivers when the goods are placed alongside the vessel at the named port of shipment. | Export clearance, delivery alongside the ship. | When goods are alongside the vessel. |
| FOB (Free On Board) | The seller delivers the goods on board the vessel nominated by the buyer at the named port of shipment. | Export clearance, loading onto the vessel. | When goods are on board the vessel. |
| CFR (Cost and Freight) | The seller pays for the carriage of the goods to the named port of destination. | Arranges and pays for transport to destination port. | When goods are on board the vessel (risk transfers at origin, cost at destination). |
| CIF (Cost, Insurance, & Freight) | The seller pays for carriage and minimum insurance to the named port of destination. | Same as CFR, plus arranges minimum insurance (Institute Cargo Clauses C). | When goods are on board the vessel (risk transfers at origin, cost and insurance at destination). |
Rules for Any Mode(s) of Transport used by Jealco
| Incoterm | Explanation | Seller Responsibilities | Risk Transfer (Seller to Buyer) |
|---|---|---|---|
| EXW (Ex Works) | The seller makes the goods available at its premises or another named place. | Minimal: packing and making goods available. | When goods are placed at the buyer's disposal at the named place. |
| FCA (Free Carrier) | The seller delivers the goods to a carrier or another person nominated by the buyer at the seller's premises or a named place. | Export clearance, delivery to the buyer's carrier. | When goods are handed over to the carrier nominated by the buyer. |
| CPT (Carriage Paid To) | The seller pays for the carriage of the goods to the named destination. | Arranges and pays for transport to named destination. | When the goods are handed over to the first carrier (risk transfers at origin, cost at destination). |
| CIP (Carriage & Insurance Paid To) | The seller pays for carriage and insurance to the named destination. | Same as CPT, plus arranges comprehensive insurance (Institute Cargo Clauses A). | When the goods are handed over to the first carrier (risk transfers at origin, cost and insurance at destination). |
| DAP (Delivered at Place) | The seller delivers the goods when they are placed at the buyer's disposal on the arriving means of transport, ready for unloading, at the named place of destination. | Transport to the final destination, export clearance. | When goods are at the buyer's disposal, ready for unloading at the named place. |
| DDP (Delivered Duty Paid) | The seller delivers the goods, cleared for import, and available for unloading at the named place of destination. | Maximum: all costs and risks, including import duties and taxes. | When goods are placed at the buyer's disposal at the named place. |
Schedule B: Approved packaging / ISPM 15 requirements
Scope
ISPM 15 applies to all solid wood packaging materials (pallets, crates, skids, dunnage) used in international shipments.
Treatment Standards
- Heat Treatment (HT): Wood must be heated to a minimum core temperature of 56°C for at least 30 minutes.
- Methyl Bromide Fumigation (MB): Permitted in some regions, but increasingly restricted due to environmental concerns.
Marking Requirements
Each treated wood item must bear the official ISPM 15 mark, which includes:
- IPPC symbol
- Country code (e.g., US for United States)
- Treatment code (HT or MB)
- Unique certification number issued by the authorized treatment provider
Marks must be permanent, legible, and placed on at least two opposite sides of the item.
Prohibited Materials
- Untreated raw wood
- Bark or wood debris
- Repaired wood without re-treatment and re-marking
Responsibility
- Importer/Buyer: Ensure compliance with the destination country's ISPM 15 requirements.
- Seller: Will provide ISPM 15-compliant pallets or skids when requested and available from the factory. If not available, Buyer must arrange compliance before import.
Exceptions
Wood-based products like plywood, particle board, OSB, and fiberboard are exempt because they are processed and pest-free.
The sections below summarize the Terms above in plain language for convenience. If anything in these summaries differs from the Terms & Conditions of Sale above, the Terms control.
Acknowledgements
We appreciate the opportunity to be of service to you.
This acknowledgement confirms Buyer's order and summarizes product descriptions, measurements, quantities, prices, and commercial terms. Buyer must review all details carefully. If you have any questions or comments please contact us IMMEDIATELY. You may call us at +1 770-998-2124 or send us an email at sales@jealco.com.
IMPORTANT NOTES - PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER
About your Shipment
Buyer is solely responsible for compliance with all import regulations, permits, pre-approvals, and documentation requirements for your country.
Pricing is based on the specifications and quantities acknowledged. If either changes, we reserve the right to update our acknowledgement based on the revised information.
Jealco has a minimum order value of $300.
Unless expressly stated, our prices do not include import duties, taxes, or charges applicable in your country. These charges are solely the responsibility of the purchaser.
Although we do our best to ensure products are delivered on time, we cannot be held responsible for delays that are beyond our control.
The weight indicated in our Acknowledgements is calculated based on published weights prepared by the factories. However, they are not always precise. Additionally, these weights may vary once the equipment is packed.
The freight charges from the factory to the port of embarkation and then to the final destination are ONLY APPROXIMATED, as it is impossible to determine the exact cost until the time of actual shipment. We reserve the right to adjust the cost of freight based on actual freight charges.
If your order includes belting wider than 60 inches or longer than 300 feet, there may be a variance in the length shipped by more or less 10%. We reserve the right to adjust pricing based on actual length delivered.
If the Acknowledgement doesn't include the SPECIAL ISPM #15 WOOD SKIDDING that most countries require, it is possible that the factory(ies) involved are not offering this option. As the importer, it is your responsibility to become aware of and to comply with your country's import requirements.
A note about packaging: If an order is 75 LBS or less, it will typically ship in (a) carton(s). Orders that are greater than 75 LBS will typically ship on an ISPM-compliant pallet or skid. The goods will be secured to the pallet or skid and may or may not be in cartons, shrink wrap, netting, etc. If you require a specific type of packaging, please let us know at order time or earlier if possible.
Cargo insurance is included where the Incoterm requires it (CIF, CIP) or where your quotation says so. Additional cover is available on request.
Please inspect every shipment on arrival and note any damage on the delivery receipt before signing. Report damage or shortage to us in writing with photos within 5 calendar days of delivery for U.S. shipments, 3 calendar days for ocean shipments, and 14 calendar days for air shipments (see section 5.6).
Export Documentation
The United States Bureau of Industry and Security requires U.S. exporters to collect three specific pieces of information:
- Ultimate End User (the name of the company who will be the final user of these items)
- Ultimate End Use Country (the country where these items will be used)
- Ultimate End Use (the application or environment where these items will be used)
If you have not already provided this information, please provide it to us as soon as possible.
Cancellation Policy
No order submitted to Jealco may be cancelled by the Buyer without the prior written consent of Jealco, which consent will at all times be conditioned on Buyer's agreement to pay Jealco's cancellation charge and any restocking fees if applicable. Specially ordered or fabricated items may not be returned for credit or refund. This includes but is not limited to: custom fabricated belting, specialty gear reducers, custom-built conveyor systems, and custom-drilled buckets.
Invoices
You acknowledge and agree that:
- Unless specified in writing to the contrary, all shipments are made on account and risk of purchaser.
- We hereby certify that the prices shown on this invoice are full, correct, and true.
- THE CARGO IS INTENDED FOR THE FINAL DESTINATION SPECIFIED BY THE PURCHASER AT THE TIME OF ORDER. DIVERSION CONTRARY TO U.S. LAW IS PROHIBITED.
- Per Jealco International, Inc. (West) policy, these goods are not intended for countries that are currently listed under the trade embargoes sanctioned by the United States or the United Nations.
- Jealco has a minimum order value of $300.
- Our prices do not include duties, taxes, or charges applicable in your country. These charges are the responsibility of the Purchaser unless specified differently based on the Incoterms (2020) of the order.
- Destination Control Statement: These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
Orders
We appreciate the opportunity to be of service to you and thank you for putting your trust in us. Rest assured that we will regularly monitor your order's progress and update you on its status from time to time or when necessary.
Estimated ship dates are estimates based on the latest information from the supplier. There are times when these dates will change due to any number of issues. We will do our best to manage these dates and keep you informed should a major issue arise.
Changes to an order once acknowledged and placed with the manufacturer may be accommodated. Please advise us of any change as soon as possible so we may discuss it with the manufacturer and report back to you on how your request could be handled.
When your order is ready we will notify you. At that time, we will provide you with the package dimensions, weights, and any other pertinent information needed to process the pickup and transportation. If your company will be handling the transportation, you agree to provide the labels, bill of lading, carrier contact information, and any other relevant data to us within 5 business days from when you were notified about the shipment being ready. Failure to provide this information within the requested time period may result in storage charges levied by the manufacturer, which will be passed on to you.
Payment Options
We accept payment by credit card, wire transfer, and checks written on a USA bank account.
Credit Cards: For your convenience, we accept payment by credit card for purchases under USD $10,000.00. If you choose this option, we will bill your credit card at the time of order. The credit card processor charges a convenience fee of 3.75% for this service which will be added to the total cost of your order.
Wire Transfer: If paying by wire transfer, please make sure field 71A of the SWIFT form is marked as "OUR". This will ensure the funds received by Jealco will be the amount due on the invoice.
Check: We accept checks that are written on a USA bank account. If you are pre-paying for your order via check, please allow 7-10 days for clearance before we can begin processing your order.
Payment Terms
Being granted credit terms is a privilege and should be handled as such. If your company is granted payment terms, and you elect to take advantage of this arrangement, you agree to the following:
Due Date: you acknowledge and concur that invoices are due on the date stated in the "Due Date / Fecha de vencimiento" field. This date is calculated based on your granted terms and is calculated from the invoice date. Jealco cannot control anything that may occur after your order leaves our shipping location, which includes but is not limited to inland transportation delays, troubles with delivery to the destination, time delays in customs clearance, etc.
Credit Limit: Orders up to the amount of credit granted will automatically be offered at the agreed upon terms. Orders for higher amounts will be considered and must be negotiated on an individual basis. Limits will be reviewed and adjusted on a regular basis.
Credit Review: All accounts are subject to regular review.
Late Payment Service Charges: You acknowledge that if payments are not received within 7 calendar days of the due date, a late payment service charge will be assessed at 10% per year. As long as the debt remains unpaid, you agree to pay this charge on such sums from the original invoice due date until both the original balance and any associated late charges are paid in full.
Credit Hold: If any invoice crosses the 45 days past due threshold, you acknowledge that your account will be put on credit hold and you will be notified of this event. The credit hold will be removed once the past due balance, including all accumulated service charges, is paid in full.
Attempt to Collect Debt: If your account becomes delinquent beyond 90 calendar days, you acknowledge that Jealco may, at our sole discretion, exercise our right to collect on the past due debt. You further acknowledge and agree that you are expected to reimburse Jealco for any and all expenses incurred in the debt collection process, including but not limited to, collection company fees and attorney's fees.
Quotations
We appreciate the opportunity to be of service to you. Our quotation represents an interpretation of your requirements. If this is not the case, please contact us immediately requesting any change to the proposal. It is your responsibility to verify your exact requirements so that our proposal correctly reflects your needs. If you have any questions or comments please call us at +1 770-998-2124 or send us an email at sales@jealco.com.
- Pricing is based on the specifications and quantities quoted. If either changes, we reserve the right to update our acknowledgement based on the revised information.
- Jealco has a minimum order value of $300.
- Our prices do not include import duties, taxes, or charges applicable in your country. These charges are solely the responsibility of the purchaser.
- Although we do our best to ensure products are delivered on time, we cannot be held responsible for delays that are beyond our control.
- The weight indicated in our quote is calculated based on published weights prepared by the factories. However, they are not always precise. Additionally, these weights may vary once the equipment is packed for export.
- The freight charges from the factory to the port of embarkation and then to the final destination are ONLY APPROXIMATED, as it is impossible to determine the exact cost until the time of actual shipment. We reserve the right to adjust the cost of freight based on actual freight charges.
- If your order includes belting wider than 60 inches or longer than 300 feet, there may be a variance in the length shipped by more or less 10%. We reserve the right to adjust pricing based on actual length delivered.
- If the above Acknowledgement doesn't include the SPECIAL ISPM #15 WOOD SKIDDING that most countries require, it is possible that the factory(ies) involved are not offering this option. As the importer, it is your responsibility to become aware of and to comply with your country's import requirements.
- A note about packaging: If an order is 75 LBS or less, it will typically ship in (a) carton(s). Orders that are greater than 75 LBS will typically ship on an ISPM-compliant pallet or skid. The goods will be secured to the pallet or skid and may or may not be in cartons, shrink wrap, netting, etc. If you require a specific type of packaging, please let us know at order time or earlier if possible.
- Cargo insurance is included where the Incoterm requires it (CIF, CIP) or where your quotation says so. Additional cover is available on request.
Returns
Although we do our best to ensure your order arrives safely and in good condition, there are instances where, for whatever reason, it does not work. Or perhaps you changed your mind. Please read further to understand our return policy.
- If you need to return an item, please contact your sales representative and request an authorization for return.
- All authorized returns must be shipped freight prepaid and are subject to a restocking charge of 15-25% of the Jealco invoice price, or $50, whichever is greater.
- Buyer shall assume all risk of loss of such returned goods until actual receipt by Seller or Seller's representative.
- Any charges incurred by Jealco in connection with the returned merchandise are the responsibility of the Buyer.
Any credits due will be issued either by check, wire transfer, or held in account for future purchases. If funds are returned by wire, the cost of the wire fee will be deducted from the credit amount. If funds are returned by check, and there are courier fees associated with sending the check, these fees will be deducted from the credit amount. Any credits held in account for future use will be available for 12 months from the credit date, after which the available credit balance will be reduced by 10% monthly to cover the costs of administering the account.
Last Modified: September 24, 2026
Questions about these terms?
Contact us before you place your order and we will walk you through anything that is unclear.